FAQ

Yes, we do post internationally.

This is only by using the quote form or being in direct contact with one of our team members.

There is no shipping for international orders from the web store.

We are however limited in the size and weight of the order, so please contact us should you be an international customer.

You can refer to our Shipping Policy for additional information.

You can refer to our Shipping Policy for this.

Currently pickup is not available.

Collectors Protectors and Colpro.store is owned and operated by the same people, however we felt it best to rebrand in order to differentiate ourselves better in the collector community.

You can read more on our about page

Once you have used the quote form we will receive your dimensions and put together a quote for you.

This will then be emailed to you with previews of the boxes orientation and dimensions for review.

If you order multiple box types a setup fee/design cost is applied to each variant adding cost to the overall order.

Multiples of a single box type will reduce the value of the individual boxes.

Pricing on the quote includes postage.

Our protectors are made from 0.25mm Clear PET (Polyethylene Terephthalate).

This material is inert and safe for archival use.
It doesn’t have a release liner/peel liner and isn’t UV resistant.

We don’t currently have a thicker material option but are in discussion with our supplier to explore our options.

If there is enough demand for it we will look into it further, or can special order upon request.

This will be more expensive than the standard 0.25mm that we use.

You can refer to our Refunds and Returns Policy for this.

We can update a quote if the order has not yet been paid for, however this may incur additional charges.

We try our best to get our quotes to you as fast as possible, but sometimes it may take a few days.
Also be sure to check your email spam folder as we have been told our emails can end up in there.

Once production is complete (1-2 weeks), all orders are dispatched within 24 – 48 hours on standard business days (Mon-Fri, 9am-5pm, excluding public holidays). We will contact you if there are any delays. Postage times vary, please contact us for a time estimate or use the tracking number provided.

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